You know your child and your family best, if you feel your child is getting worse and not being listened to, talk to us. Please take the steps below and call our HELP ME phone number.
Raise your Concern. In the first instance please speak to the nurse in charge, ward manager or area matron Let us know if you need some clarity or just don't feel listened to.
Call Us with your Concern. After speaking to our healthcare team, if you still have concerns, contact our dedicated HELP ME phone number 01253 955305
Get the answers you need. A Senior nurse will respond to your call within 30 minutes. They will then provide feedback and attend within an agreed timescale.
Please be reassured, using this service will not have a negative effect on a patient's care in any way.
You may also know this as Martha's Rule.
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Author Nursing and Quality Department
Approved by Nursing and Quality Patient Experience Department
Date of Publication 11/11/2024
Reference No PL/1606 (v1)
Review Date 01/11/2027
