Watch an overview of PEP+ below:
PEP+ at Blackpool Teaching Hospitals
PEP+ has been introduced at Blackpool Teaching Hospitals and it currently allows patients to:
- View and manage their own appointment
- Cancel or reschedule their appointment
- View and download outpatient appointment letters
- View and update their own personal information.
PEP+ allows patients to view and update their own personal information. Within the “My Details” section, patients can currently check and amend their mobile phone number, address and ethnicity.
There are plans over the next few years to extend the range of functionality that the system offers and this will be introduced using a phased approach.
You can access the PEP+ platform at anytime here: PEP+ Patient Portal.
We will contact you via SMS message when you have a task to complete. When you receive an SMS notification from ‘NHSAppt' - simply click on the link to make your booking, view your letter or complete a healthcare questionnaire.
PEP+ allows patients to view and update their own personal information.
Within the “My Details” section, patients of Blackpool Teaching Hospitals can currently check and amend the following:
- Mobile phone number
- Email address
- Ethnicity
Watch the video below to find out about updating your personal information:
PEP+ is the new home of Blackpool Teaching Hospitals' digital outpatient appointment letters. Once you have received an SMS invitation to view appointment details on PEP+, you can access all relevant letters under the ‘Outpatient Letters’ header.
There, the letter can be viewed and downloaded, and you can request to cancel or reschedule the corresponding appointment by selecting the “Cancel/Change Appointment” button within the letter view.
Watch a video about Outpatient Letters below:
To ensure that you are fully informed and are notified urgently of any changes to your upcoming appointments, you will receive different SMS messages throughout your healthcare journey, as below:
- Portal invitation: this SMS message will be received when a new appointment is booked by the hospital
- Appointment update: this SMS message will be received whenever an important update has been made to an upcoming appointment
- Appointment reminders: This SMS message will be received either 7 days and/or 24 hours prior to your appointment depending on the service
All messages will be received from 'NHSAppt', ensuring that patients know they are genuine.
Digital clinic letters will be available over the coming months. Once introduced, letters will be finalised by the department and you, your guardian or carer, will receive a text message from ‘NHSAppt’ inviting you to review your letter, along with a link to the patient portal where you will be required to enter the relevant NHS number and date of birth. You will then be directed to ‘My Healthcare Records’ where you will find the digital clinic letter waiting for you. This can be viewed and downloaded, as necessary. Should you decide to opt-out, or not view the letter within 7 days, a paper copy will be posted.
Where can I find more information?
You can find an overview about each function within PEP+ in these YouTube videos below:
Overview of PEP+ - What is the PEP+ Patient Engagement Portal?
