If you're Worried about a Health Condition getting worse, Talk to us.
No one knows you and your family better than you.
Help us stop signs of deterioration like pain getting worse, new confusion or anything else that worries you. Telling us about these changes can help us prevent more serious health problems.
1. Raise your Concern. First, speak to the Nurse in Charge, Ward Manager or Area Matron. Let us Know if you need some clarity or just don't feel Listened to.
2. Call Us with your Concern. After Speaking to your Healthcare Team, If you are still worried call 01253 955305
3. Get the Answers you need. A Senior Nurse will respond to you call within 30 Minutes. They will then provide feedback and attend within an agreed timescale.
Please be reassured, using this Service will not have a negative effect on a Patient's Care in any way.
This Service is available 24 hours a day, Seven days a week.
You may also know this as Martha's Rule.
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Author Nursing and Quality Department
Approved by Nursing and Quality Patient Experience Meeting
Date of Publication 11/11/2024
Reference No PL1569 (v2)
Review Date 01/11/2027
