The NHS Friends and Family Test (FFT) was created to help organisations understand whether people are happy with the service provided, or where improvements are needed.

It’s a quick and anonymous way to give your views after receiving NHS support, care or treatment.

The FFT is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients helps identify what is working well, what can be improved and how.

Victoria's Voice Youth Forum

If you’re aged 11-18 and have received care at Blackpool Teaching Hospitals, you can join our young patient’s forum, Victoria’s Voice. The group started in 2012 and gets involved in lots of different projects to make sure that children and young people have their say in how services work for them and others like them.

Victoria’s Voice meet every month after school and sometimes get together for special projects in between. Some of the things the group do regularly are:

  • Choosing new staff – When we recruit new staff for children’s services at Blackpool Hospital, Victoria’s Voice get involved in the interviews. They create and ask their own questions and help us to choose who will work here.
  • Educating Doctors – Blackpool Hospital is part of a ‘Teaching Hospitals Trust’. This means that student Doctors come to our hospital to do part of their training. Victoria’s Voice run a lesson that these Doctors take part in, talking about how to speak with children and young people and why it’s important for them to get involved in decisions about their health and treatments.
  • Creating resources and campaigns – The group regularly create new materials for Children’s Services and staff, like the ‘Charter of Promises’ and our ‘Top Tips for talking to young patients’ cards.
  • Decision making – When decisions are being made about how to run or change a service for children and young people, Victoria’s Voice has the chance to be involved and take part in meetings and discussions and put across their opinions and ideas.