A doctor or the consulting clinician will telephone you at the time show on your appointment letter. Please make sure we have the right number to reach you on.

No. A transcript of your call will not be available. The clinician will dictate a letter following the consultation as per normal procedures and may take additional notes. These are recorded in your patient case notes – a copy of which can be requested at any time by calling 01253 952518.

Yes, but you must inform the health professional that you will be recording the call so they can add this to your patient case notes, including responsibilities and any concerns discussed. This should be only used to support you and be for your personal use only. You are responsible for keeping it safe and secure.

Our calls will only come from one of the three numbers below:

  • 01253 300000
  • 01253 650001
  • 01253 308200

You will be called by the named clinician on your appointment letter or a member of their team.

If you are uncomfortable with us calling you, please call the Appointments team on 01253 953540. We will try to make alternative arrangements for your appointment.

No. We never ask for such information.

In line our Information Governance policy, we will only ask you to confirm the following:

  • Title
  • Date of birth
  • Address including postcode
  • Contact numbers
  • GP name
  • GP surgery address
  • Marital status
  • Religion
  • Ethnic origin
  • Are you are a permanent resident in the UK?