Publish date: 20 May 2025
Working with the Department of Health in England and health and estates executives in Scotland, Northern Ireland and Wales, Macmillan developed and launched the Macmillan Quality Environment Mark in January 2010, as the first national standard for cancer facilities in the British Isles. MQEM sets a benchmark for the patient experience in the built environment of cancer care, based not only on the published evidence base for healthcare environments but also the personal contributions of over 400 people affected by cancer.
The focus of the quality mark is on the design and use of built environments. However, it does not just consider the physical environment, but also how far the physical environment is designed, used and managed in a way that supports high quality care, and in turn, contributes to the enhanced wellbeing of people affected by cancer.
The Macmillan Quality Environment Mark expects a place that:
▪ Is welcoming and accessible to all
▪ Respects the privacy and dignity of all users
▪ Supports the comfort and well-being of all users
▪ Gives users choice and control
▪ Listens to the users’ voice.
