It is everyone's right under the NHS Complaints Process to have a thorough investigation into any formal complaint raised.
The investigation into your complaint will conclude with either a letter of response to you from the Chief Executive or, alternatively, a meeting to allow you to discuss your complaint face-to-face. A summary of the meeting is provided.
The Patient Relations team is here to support you throughout the process. Make your complaint using the form below. Alternatively, you can contact the team in person:
- By telephone on either 01253 955588 or 01253 955589
- In writing to: Patient Relations, Blackpool Victoria Hospital, Whinney Heys Rd, Blackpool FY3 8NR
Use this form instead if you wish to raise a concern.
If you are raising an informal concern or formal complaint on behalf of someone else, we will need their consent to discuss the case with you.
If the person is unable to consent we will require a Power of Attorney document for Health and Welfare or evidence from their medical records to show we can discuss their care with you (a Patient and Family Relations Officer will discuss this with you and provide you with a consent form for the person to sign via email or post).
If the person has died we will require a Proof of Representation document such as a copy of a Will, Grant of Probate, Letter of Administration or evidence from their medical records which shows you as the person legally entitled to request information about the person’s medical care (a Patient and Family Relations Officer will discuss this with you).
